Twelve services. Each one names what you get.
Inbound, outbound and the work around the floor, run by named teams inside your own systems. Every card below states the deliverable and the scope. Tick the ones you need in the form at the bottom.
Inbound
Everything that reaches you — answered by people who know your product.
Lead qualification
We score every caller against your criteria before your team sees them.
Qualified or disqualified in one call, logged in your CRM
- Scoring criteria agreed with you before the first call
- Disqualified callers offered a self-serve route rather than dropped
- Qualified leads passed on with notes in the CRM record
Direct response
Campaign lines staffed to the spike, so paid spend is not wasted on voicemail.
Staffed to forecast volume for the life of the campaign
- Staffing forecast built from your media schedule
- Offer, pricing and objection scripts approved by you
- Response and conversion reported per campaign, per day
Live answering
A named team answering as your company, on your script.
Answered in under 20 seconds, 24/7
- Your greeting, your call flow, your escalation list
- Message taking, warm transfer and appointment booking
- Overflow and after-hours cover on the same team
Medical answering
Patient intake, triage routing and after-hours cover under a signed BAA.
HIPAA-trained agents, urgent calls escalated inside 5 minutes
- Business associate agreement signed before go-live
- Intake fields limited to what the task needs
- Urgent symptoms routed to your on-call clinician
Chat support
Live chat on your site and in-app, inside your existing helpdesk.
First reply under 30 seconds, up to 3 concurrent chats per agent
- Runs inside your existing helpdesk or your own site widget
- Canned answers written from your knowledge base
- Transcripts attached to the customer record
Technical support
Tier 1 and tier 2 troubleshooting against your runbook.
Tier 1 resolved on contact, tier 2 escalated with full diagnostics
- Runbook built with your engineers before launch
- Tier 2 escalations include logs and reproduction steps
- Known-issue list kept current from ticket trends
Email support
Ticket queues worked to your tone guide and your macros.
Every ticket answered within 4 business hours
- Macros drafted in your tone of voice and signed off by you
- Queue triage by priority and account tier
- Weekly report on ticket volume and response times
Outbound
Contact made on your behalf, on lists you approve, with recordings you can audit.
Appointment setting
We book qualified meetings straight into your reps' calendars.
Confirmed meetings with a reminder sequence attached
- Calendar integration so slots are booked, not requested
- Confirmation and reminder sequence before each meeting
- No-shows re-approached and rebooked
Callbacks
Missed calls, abandoned carts and stale form fills, worked the same day.
Every missed contact called back within 2 hours
- Missed calls, web forms and cart abandons fed into one queue
- Same-day attempts across phone, SMS and email
- Outcome of every attempt logged back to the source record
Lead generation
Research, list build and first contact against your ideal-customer profile.
Weekly list of contacted, opted-in prospects with call notes
- Ideal-customer profile turned into a research brief
- Lists built and verified before a single dial
- Interested prospects handed over with call notes
Live transfer
A warm handover to your closer while the prospect is still on the line.
Transferred only after your qualification criteria are met
- Qualification questions agreed with your closers
- Warm introduction with the prospect still on the line
- Missed transfers scheduled as callbacks, never dropped
Telemarketing
Offer campaigns run against scrubbed, consent-checked lists.
DNC-scrubbed dialling with call recordings retained 90 days
- Lists scrubbed against DNC registries before dialling
- Consent and disclosure wording checked against your counsel's guidance
- Recordings available for your compliance review
Tell us what needs answering.
Pick the services, give us a sense of volume and hours, and within one working day you have a staffing plan and the security brief — before anyone asks you for a contract.
- Three call times, so you choose the slot
- A named team lead on the call, not a sales rep alone
- One seat, one month minimum on the dedicated model