Your customers get answered. In under 20 seconds, every time.
Voxenrise builds named inbound and outbound teams for US support, insurance, healthcare and real-estate operations — live in four weeks, working inside your own systems.
- <20s
- Answer speed we staff toIndustry SLA: 80% of calls in 20s. Average is 28s — LiveAgent, Nuacom, 2026
- 82%
- First-contact resolution targetCross-industry average is 70%. Above 80% is reached by ~5% of centres — SQM Group, Nov 2025
- $13.50
- Assisted cost per contact, todayGartner. Self-service runs $1.84 — that gap is the one outsourcing moves
Speed of answer
Industry average: LiveAgent, Nuacom, 2026
Twelve services, one floor
Every card lists the deliverable, not a promise.
Everything that reaches you — answered by people who know your product.
Lead qualification
We score every caller against your criteria before your team sees them.
Qualified or disqualified in one call, logged in your CRM
More on lead qualificationDirect response
Campaign lines staffed to the spike, so paid spend is not wasted on voicemail.
Staffed to forecast volume for the life of the campaign
More on direct responseLive answering
A named team answering as your company, on your script.
Answered in under 20 seconds, 24/7
More on live answeringMedical answering
Patient intake, triage routing and after-hours cover under a signed BAA.
HIPAA-trained agents, urgent calls escalated inside 5 minutes
More on medical answeringChat support
Live chat on your site and in-app, inside your existing helpdesk.
First reply under 30 seconds, up to 3 concurrent chats per agent
More on chat supportTechnical support
Tier 1 and tier 2 troubleshooting against your runbook.
Tier 1 resolved on contact, tier 2 escalated with full diagnostics
More on technical supportEmail support
Ticket queues worked to your tone guide and your macros.
Every ticket answered within 4 business hours
More on email support
Industries we staff for
Different rules, different definitions of a good call.
Insurance
First notice of loss cannot wait for business hours
76–82%
First-contact resolution in financial services and insurance
SQM Group, 2024
Healthcare
Every agent on the account works under a signed BAA
2–5%
Healthy call abandonment rate; above 8% signals understaffing
Brightmetrics, Balto, ICMI, 2025–26
Real estate
The first brokerage to call back usually wins the listing
28s
Industry average speed of answer; the accepted target is 20–30s
LiveAgent, Nuacom, 2026
Financial services
Agents never key a card number, by design
$13.50
Human-assisted cost per contact against $1.84 self-service
Gartner
Information technology
Tier 1 volume off your engineers, without losing the diagnostics
4–7 min
Average handle time on voice across the industry
Natterbox Contact Center Benchmarks, 2026
Not on this list?
Only the script, the compliance regime and the definition of resolved change.
Tell us what you run
From first call to full volume in four weeks
You hear live calls in week four, before the headcount scales.
Step 1. Discovery call
Week 1
Twenty minutes on volume, channels, hours and the compliance regime you work under.
Step 2. Team build and script design
Weeks 2–3
We recruit against your profile, write the scripts with you and get system access approved.
Step 3. Pilot with live QA
Week 4
A small team goes live. Every call is scored and the script is corrected daily.
Step 4. Scale and report
Week 5 onward
Headcount rises to forecast. You get weekly numbers and a monthly service review.
What the numbers say
- 1%
- Operating cost removed per 1% gained in first-contact resolutionSQM Group longitudinal data
- 25%
- Upper bound of the FCR lift from AI-assisted agentsGartner Customer Service Survey, 2025. Measured range is 15–25%
- 45%
- Annual agent turnover across the industryInsignia Resources, 2025. Measured range is 40–45%
How you check our work
Sampled for quality. 5% of calls scored weekly against your rubric
Reported. Answer speed, FCR, abandonment and CSAT, every week
Audited by you. Recordings and scorecards open to your team
Reviewed. Monthly service review against the SLA in your contract
The benchmarks we are measured against
| Metric | Published figure |
|---|---|
| Average speed of answer | 28s industry-wide; 20–30s is the accepted targetLiveAgent, Nuacom, 2026 |
| Phone service level | 80% of calls answered within 20 secondsIndustry SLA standard |
| First-contact resolution | 70% cross-industry average; 80%+ is world-classSQM Group, Nov 2025 |
| First-contact resolution by sector | Financial services and utilities 76–82%; telecom 52–58%SQM Group, 2024 |
| Average handle time, voice | 4–7 minutesNatterbox Contact Center Benchmarks, 2026 |
| Customer satisfaction | 75–84% is good; 85%+ is world-classSQM Group |
| Call abandonment | 2–5% healthy; above 8% signals understaffingBrightmetrics, Balto, ICMI, 2025–26 |
| Cost per contact | $1.84 self-service against $13.50 human-assistedGartner |
Compliance, in writing
What each standard obliges us to do, and where we stand today.
HIPAA
Health data may only be handled by trained staff under a business associate agreement.
Agents on healthcare accounts train annually, under a signed BAA.
Read the detailPCI-DSS
Card data must be captured and stored inside a controlled environment.
Payments route to a PCI-compliant IVR. Agents never see a card number.
Read the detailSOC 2 Type II
An independent auditor tests your controls over months, not on one day.
Audit in progress, Q2 2027. Control evidence available on request.
Read the detailGDPR
EU and UK personal data carries transfer and subject-access obligations.
EU and UK data stays in region. DPA and SCCs on request.
Read the detail
How the data is actually handled
- Encryption at rest
- AES-256 on every customer data store
- Encryption in transit
- TLS 1.2 or higher, no plaintext fallback
- Agent screening
- Background and reference checks before floor access
- Floor policy
- Clean desk: no phones, no paper, no removable media
- Call recording retention
- 90 days by default, configurable per contract
- Access model
- Minimum necessary — only the fields the task needs
Questions buyers actually ask
If yours is not here, it is a good first question for the call.
Twenty minutes, and you will know how this would run.
Tell us your volume and your hours. You get a staffing plan and the security brief — before anyone asks you for a contract.